Complaints Policy

We are committed to providing a high quality service to all our clients, but if something goes wrong, we need you to tell us about it. This will help us to improve our service.

We try to resolve concerns informally, where possible. We suggest that any issues are raised with the person responsible for your matter, who will do their best to put things right.

However, if you are still unhappy, or are uncomfortable discussing any issues with that person, you may raise a formal complaint under our complaints procedure. In order to do this, please contact John Cook by sending an email to

Our complaints policy can be viewed here.